Help Center
How long does an appliance repair take?
Typically repairs take 5-10 working days but this is dependent upon parts availability.
If any parts have a long lead time then you will be consulted about the situation.
Pricing
At Bright Sparks of Suffolk, we don’t charge by the hour.
Instead, we provide clear, estimated prices for each job, based on the work discussed and the condition of the property.
This approach means:
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You know the likely cost before we start
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We can focus on doing the job properly, not watching the clock
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There are no surprise hourly totals at the end
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If, once work begins, we discover something significantly different from what was originally expected — such as hidden damage, unsafe installations, or additional faults — we’ll stop, explain the situation clearly, and agree on any changes to the price before continuing.
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We won’t carry out extra work or increase costs without discussing it with you first.
Our aim is straightforward pricing, honest advice, and work that’s done properly.